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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Eric Louw

Eric Louw

October 11, 2024

1  out of  5
rating by Eric Louw
"Worst experience I've had with any insurance company. When I signed up I was quoted without including a tracking beacon, but after I paid I was informed the rate I was charged included the requirement to use a tracking beacon. After pointing out that this was not the original agreement, they agreed to dismiss the extra charge, and yet I've continued to receive bills even after leaving for another insurance company. Response times to email were frequently abysmal to non-existant. Far below professional business expectations."
We responded:
"While it is disappointing to receive this review. We have been selling and servicing insurance clients for 35+ years, we occasionally make errors. We are deeply sorry that you had a bad experience with our office. This will help us learn and strive harder for our clients."
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S SD

February 9, 2024

5  out of  5
rating by S SD
"Professional, and always responsive. Every time, when I need explanations or make changes in my policy I get a nice, polite and patient help. Thank You!"
We responded:
"Thank you for your review and insurance business! We appreciate you! "
Profile photo of Denise Carlisle

Denise Carlisle

October 13, 2023

5  out of  5
rating by Denise Carlisle
"I absolutely love that a person answers my call. Sandy and Karen go the extra step and make sure my insurance questions are handled properly, or connected to an agent that quickly gets the answers. 12 years of continuous partnership with Joe Jilek, and State Farm. Couldn't be happier."
We responded:
"Denise thank you for the kind words. We are blessed to have such a great team to help meet your insurance needs!"
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Dan Kuhens

October 6, 2023

5  out of  5
rating by Dan Kuhens
"Perfect service. Everyone is friendly and it's local and convenient"
We responded:
"Thank you Dan! We strive daily to give our best to all customers!!"
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Tammy White

August 28, 2023

5  out of  5
rating by Tammy White
"After the time consuming inconvenience of dealing with online insurance, I decided to go local. I investigated local agencies and this office had good reviews. I took a chance and called them. They were everything I hoped for. Linda was patient and helpful. I love having a human to deal with and it only takes one quick phone call. Highly recommend."
We responded:
"Tammy, thank you for the kind words, thank you for shopping local for your insurance needs, thank you for being a customer to our office! We appreciate you and your family!"
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Sue Shaver

August 17, 2023

5  out of  5
rating by Sue Shaver
"Most exciting at the agency Dexter meets me at the door,walks me to the desk,let's me hug and kiss him,at my will I just love him,oh yes,the ladies are a big help also,Dexter can't type when you see Joe he says hello too they care for my needs very well come visit the place soon"
We responded:
"Sue, Thank you for the kind words regarding Dexter!! He loves seeing our customers at the office! We love seeing you also! "
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Stephanie Fain

August 11, 2023

5  out of  5
rating by Stephanie Fain
"These guys are always looking out for me.. always willing to work with me and super friendly! Thanks Joe Jilek"
We responded:
"We are always happy to assist! We enjoy hearing from our customers! "
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seth lanier

April 5, 2023

5  out of  5
rating by seth lanier
"We are super happy with this firm. Anytime we need anything they are ON time and ON IT! They are super nice and professional and work with us continually!"
We responded:
"Awww thanks Seth we appreciate your kind words and hope to continue to meet your insurance needs. All the best, Buchanan State Farm Agency"
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Sandra Fowler

March 20, 2023

5  out of  5
rating by Sandra Fowler
"Always taken care of even in a rush. They are the best have used them for years for all my vehicle and other needs."
We responded:
"Sandra - Thanks for the trust in our agency !"
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Beth Cloud

January 2, 2023

5  out of  5
rating by Beth Cloud
"the office staff are very helpful with claims and insurance services"
We responded:
"Beth, thank you for your nice review. We strive to provide the best customer service possible. Thank you for letting us take care of your insurance needs. "
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G. Chris Taylor

December 12, 2022

5  out of  5
rating by G. Chris Taylor
"Friendly and efficient staff. Always had a great experience with these folks! Thank you for making insurance easy for your customers."
We responded:
"Thanks for the kind words...we try to make insurance easy!"
Profile photo of Rob S

Rob S

August 8, 2022

1  out of  5
rating by Rob S
"They lost a great potential customer. I can't remember the womans name but she treated my wife and myself like criminals. Glad we are with another agency."
We responded:
"Rob, we can’t find a “Rob S” in our book of business. Feel free to call me at 269-695-2200 to discuss your experience. We strive to give great service to each and every person."
Profile photo of Derek Miller

Derek Miller

July 25, 2022

5  out of  5
rating by Derek Miller
"My new car I just got.was hit when it was park and state farm took care of it quick and it's back on the road.state farm will always have my business. Thanks for everything ."
We responded:
"Derek, thank you for the review. I appreciate you and your business. I have a great team!"